OUR SHIPPING POLICY
Because We Care
Delivery Charges
R100.00 for orders under the value of R700.00
Free standard delivery for orders over the value of R1000.00
Full Delivery Terms
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We will process all orders within 1-3 working days. Where there is a delay in the supply of goods, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
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From date of dispatch delivery will take between 2-7 days, depending on the area for delivery.
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Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect.
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Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.)
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Please note that we can only deliver to physical addresses within South Africa.
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We will deliver the goods via standard delivery services. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
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Successive orders may be joined and delivered in one parcel.
RETURNS & REFUNDS
What You Need to Know
Fangs & Fossils Refund Policy
Thank you for shopping at Fangs & Fossils
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fangsandfossils@gmail.com.
Exempt Goods
Partial refunds are granted (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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